Summerfield Group Practice

 

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Useful Information                                        

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Confidentiality

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PRG Survey Report 2012   

How to make an appointment

Please call our main switchboard number on 0845 148 9038 to book an appointment or  book through our electronic booking system (see receptionist for a password). Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 2 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day and all of them are qualified to prescribe from a range of medicines. You can book up to 2 weeks ahead for clinics – please see the ‘services and clinics’ section.
 

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy in a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
 

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend our premises. Please ring the main switchboard before 10am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor (or triage nurse) may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made between 1pm and 4 pm.
 

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 0845 148 9038. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 0845 148 9038and follow the instructions. You will be put through to Primecare who provides the ‘out-of-hours’ service on behalf of Heart og Birmingham PCT. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.The nearest NHS walk-in centre is located at Boots High Street City Centre or The Urgent care centre situated within Summerfield primary care centre.. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.
 

Triage

The purpose of ‘triage’ is to ensure that all patients are dealt with fairly by an appropriate member of the team and to ensure that problems are dealt with urgently if necessary. We operate a policy which incorporates triage in times of high demand.You will be asked for your name, telephone number and a brief description of the problem. All staff adhere to strict terms of confidentiality. We will endeavour to contact you between 12 and 4pm therefore we ask that you remain available for this time – if your condition deteriorates you should telephone the surgery again.
 

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays and Tuesdays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. In June 2010, 128 patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot.
 

How to get travel vaccinations

For routine protection against Tetanus and Polio please make appointments with the practice nurse. We offer a full range of vaccinations for foreign travel. For all advice and information regarding foreign travel please make an appointment with the practice nurse 4-6 weeks before departure so that immunisation can be completed. Please note that not all travel vaccinations are free of charge.
 

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.
 

The Practice is currently screening all patients aged 40 and above for cardio vascular diseases who have not attended the surgery or the last 3 years. Please call reception to arrange an appointment.
 

What if I can't get an appointment

The surgery is particularly busy on Mondays and Tuesdays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. During June 2010, 128 patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot.

We operate a policy which incorporates triage in times of high demand.You will be asked for your name, telephone number and a brief description of the problem. All staff adhere to strict terms of confidentiality. We will endeavour to contact you between 12 and 4pm therefore we ask that you remain available for this time – if your condition deteriorates you should telephone the surgery again.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to four weeks in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post, phone or email. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for Asthmatics, Diabetics and heart disease patients. Please see the ‘services and clinics’ section for the full list.
 

Same day appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. 50% of our GP appointments are same day appointments. You can phone anytime from 8am for morning appointments and 1pm for afternoon appointments.

Repeat Prescriptions Please note

1. Only written requests accepted. Please use repeat prescription slip when ordering your medication. Tick the box against the medication you need and post your request in the RED BOX. If you have misplaced your slip, then write on any paper your name, address and the names of the medication you need.

2. Minimum 24 hours notice needed for your prescription to be ready for collection. Prescription requested for a Friday will be ready for collection on a Monday.

3. Request for a repeat prescription for WARFARIN should be accompanied by your “Warfarin monitoring diary”. This should be shown to the receptionist on duty, who will note your last date of monitoring on the computer and return your diary to you. If you are not being monitored on a regular basis then you may be asked to book an appointment to see one of the doctors.

Please note: Thursday will be the practice half day. Prescriptions received on Thursday is ready for collection on Friday after 4:00 pm.

Test Results

It’s your responsibility to obtain, from the surgery, the results of any tests you have had done. The doctor will have advised you when to enquire. This is usually one week after tests are done for most things, but some X rays and cervical smear results can take longer. Results of blood tests, X rays etc should be obtained by patients in person by calling into or telephoning reception after 11.30am

 


Last modified: 03/18/12